FAQ

When will my order be processed?
Your order will be processed right after payment is confirmed.

Do you take orders during weekends?
Yes, we do. Orders placed on weekends or public holidays will be processed accordingly.

What are the accepted payment methods?

  • Bank Transfer
  • Credit Cards (Visa & MasterCard)
  • Qris Payment
  • Cash

Will I receive any confirmation after placing an order?
Yes, you will receive a confirmation email within 24 hours, followed by an email with shipping and tracking information.

Can I cancel or change my order?
Once an order is placed, it cannot be changed or canceled. However, you can contact our Customer Service for any inquiries.

Customer Service Contact:

  • Email: secondwinmerpati@gmail.com
  • WhatsApp: +62 815-1138-3888

How is the shipping policy?
We offer shipping across Indonesia with two methods:

Domestic Shipping:
Reliable shipping options to locations across Indonesia.

International Shipping:
Singapore: 1-2 Worker Days
Malaysia: 2-3 Worker Days
Taiwan: 3-5 Worker Days